Recently TM Logistics commissioned an in depth customer survey with our leading customers.

The feedback we received was extremely pleasing and is being used to focus on those areas where our customers have made us aware of the things we can do better, or where we gain additional business with them.

Furthermore it has confirmed to us that across the country, in each of our operating centres and in our head office support functions, we are providing our customers with a tremendous service.

Below is a snap shot of the customer feedback we received.

"They are very reactive, very responsible, very professional and very customer focused"

"They are good to work with, very amicable, and professional. Their customer service performance levels are also excellent"

Dave Lydon, Supply Chain Manager at Saint Gobain Isover

"If i've got an issue i can go straight to the top and i know it will be resolved. With TML, i've got clout and i get quick decisions which i like. If i went to a bigger organisation i think i'd get lost in the scheme of things"

Hugh Gallacher, European Logistics Director at Rexam Beverage Can

"I'm generally very happy with the service they provide, i find them honest and reliable. I have regular monthly meetings which allow for open communication and any minor problems to be resolved quickly."

"TML are also good at providing more than one option for solutions to problems when they do arise."

Kate Barnett, Operations Manager for Crown Food

"TML is very like us - a family owned business offering a very good service. This is hugely important to us as we've had bad experiences in the past."

"We have a very close working relationship with TML and this is definitely helped by having a TML team based permanentley 'on the ground of our site'."

Nigel Shortt, Managing Director of DCS Europe Ltd

"The company is well integrated into our business. They understand our needs. We have very complex service requirements and they consistently deliver against these."

Spencer Murtagh, Operations Director at Kingspan

"Reliable, family owned business with ambition."

"TM Logistics continues to try and meet all our needs. They also try hard to maintain a close relationship at both operational and strategic level."

Sarah McLintock, Logistics Manager at Bosch